Get help

Got a problem? Need some help? This section lists the various resources where you can ask questions or get support.

IRC#

The Varnish Cache community has an internet relay chat (IRC) channel where Varnish users hang out and engage with each other. It’s a place where you can get help from the community.

The channel is #varnish on server irc.redpill-linpro.com.

Mailing list#

The Varnish Cache community uses a collection of mailing lists for more formal discussions around the development of Varnish.

One particular mailing called varnish-misc is open to the public for questions. Various community members will answer these questions on a best-effort basis.

StackOverflow#

StackOverflow is arguably the most popular knowledge-sharing platform on the internet. It features numerous communities that are dedicated to a specific audience or a specific application platform. The various communities fall under the StackExchange umbrella and StackOverflow is one of them.

There is a varnish tag on StackOverflow where answers can be found to Varnish-related questions. You can also submit your own questions. Varnish Software has staff monitoring the varnish and varnish-vcl tags and answering relevant questions on the various communities.

Varnish Software support#

All the initiatives mentioned above are run on a best-effort basis. Most of the time you’ll get a reply within an acceptable timeframe. Unfortunately this is not guaranteed.

However, Varnish Software offers a subscription-based support model that is backed by Service Level Agreements. Support is provided by actual Varnish core engineers.

Depending on the selected subscription, you’ll get 24/7/365 support.

Varnish Cache LinkedIn Group#

Varnish Software operates a Varnish Cache LinkedIn Group where announcements, tutorials, videos and tech blog posts are shared. It’s also a place where questions can be asked. Varnish Software has staff monitoring this group for potential questions and comments.